This Return & Refund Policy applies to purchases made on Vireluxe.shop, operated by Hudson Skyline LLC, United States.
Return Eligibility
- Returns are accepted within 30 days of the delivery date.
- To be eligible for a return, the item must:
- Be unused and in the same condition as received
- Be returned in its original packaging
- Include proof of purchase (order number or receipt)
Items that do not meet these conditions may not be eligible for return.
Non‑Returnable Items
Certain items may not be eligible for return due to hygiene or safety reasons.
Any non‑returnable conditions will be clearly stated on the product page at the time of purchase.
How to Request a Return
To request a return, customers must contact us before sending the item back.
Email: support@vireluxe.shop
Please include:
- Order number
- Reason for return
Return instructions will be provided after the request is reviewed.
Returns sent without prior approval may not be accepted.
Return Shipping
- Return shipping costs are the responsibility of the customer.
- Shipping charges paid at checkout are non‑refundable.
- We recommend using a trackable shipping service for return shipments.
Refund Process
- Returned items are inspected after they are received.
- If the return is approved, the refund is processed to the original payment method.
- Refunds are typically processed within 5–10 business days, depending on the payment provider.
Refund timing may vary based on bank or payment processor policies.
Damaged or Incorrect Items
If an item arrives damaged or incorrect, customers must contact us within 48 hours of delivery.
Please provide:
- Order number
- Clear photos of the item and packaging
We will review the issue and provide assistance based on the information provided.
Order Cancellations
- Orders may be canceled before shipment only.
- Once an order has been shipped, it cannot be canceled and must follow the return process.
Contact Information
For questions related to returns or refunds, please contact us during business hours:
Email: support@vireluxe.shop
Phone: +1 346 433 5009
Business Hours:
Monday – Friday, 9:00 AM – 5:00 PM (CST)
Company Information
Vireluxe.shop is operated by Hudson Skyline LLC
Business Address:
1707 N John Redditt Dr
Lufkin, TX 75904
United States