This FAQ section provides general information about orders, shipping, returns, and products available on Vireluxe.shop, operated by Hudson Skyline LLC, United States.
What products are sold on Vireluxe.shop?
Vireluxe.shop offers watches for everyday use. Product details, specifications, materials, and pricing are listed on each product page.
Where do you ship?
We currently ship within the United States only. Orders with delivery addresses outside the United States are not accepted.
How long does order processing take?
Orders are processed within 1–3 business days, excluding weekends and public holidays.
How long does delivery take?
Estimated delivery time is 5–8 business days after order processing. Delivery times are estimates and may vary due to carrier or external factors.
Do you offer free shipping?
Free shipping is available on orders over $50.
Any applicable shipping charges are shown at checkout before payment.
How can I track my order?
If tracking information is available, it will be provided after shipment.
Order status can be checked on the Track Your Order page using order details.
What is your return policy?
Returns are accepted within 30 days of delivery, subject to eligibility conditions.
Full details are available on the Return & Refund Policy page.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer, unless otherwise stated in the Return & Refund Policy.
Can I cancel my order?
Orders may be canceled before shipment only.
Once an order has been shipped, it must follow the return process.
What payment methods are accepted?
Payments are processed securely through Stripe.
Payment details are handled by the payment provider and are not stored on the website.
How can I contact customer support?
For questions related to orders, shipping, or returns, please contact us:
Email: support@vireluxe.shop
Phone: +1 346 433 5009
Business Hours:
Monday – Friday, 9:00 AM – 5:00 PM (CST)