Privacy policy

Privacy Policy

This Privacy Policy explains how VireLuxe collects, uses, and protects customer information when you visit our website, place an order, contact us, or use our services.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following types of information when you use our website or place an order:

Name
Email address
Phone number
Billing address
Shipping address
Order details
Payment confirmation details
Customer support messages
Website usage and device information

How We Use Your Information

We use customer information to:

Process and fulfill orders
Send order confirmation emails
Provide shipping and tracking updates
Respond to customer questions and support requests
Process returns, refunds, or exchanges
Improve our website and customer experience
Prevent fraud, unauthorized transactions, and security issues
Comply with legal, tax, and business requirements

Payment Information

Payments are processed through secure third-party payment providers. VireLuxe does not store your full credit card or debit card information on our website.

Payment providers may collect and process payment information according to their own privacy and security policies.

Shipping Information

We may share necessary shipping information such as your name, shipping address, phone number, and order details with shipping carriers or fulfillment partners to deliver your order.

Cookies & Tracking Technologies

Our website may use cookies and similar technologies to improve website functionality, remember preferences, analyze website traffic, support checkout, and improve the shopping experience.

You can manage or disable cookies through your browser settings. However, some website features may not work properly if cookies are disabled.

Sharing of Information

We do not sell customer personal information. We may share necessary information with trusted service providers only when needed to operate our store, including:

Payment processors
Shipping carriers
Order fulfillment service providers
Website hosting and platform providers
Fraud prevention and security services
Customer support tools

Data Security

We take reasonable steps to protect customer information from unauthorized access, misuse, loss, or disclosure. However, no online system or electronic storage method can be guaranteed to be 100% secure.

Email Communications

We may send emails related to your order, shipping updates, tracking details, customer support, returns, refunds, or important store updates.

Marketing emails, if used, may include an unsubscribe option where required.

Children’s Privacy

Our website is intended for general audiences and online shoppers. We do not knowingly collect personal information directly from children. Products intended for children should be purchased by adults or under adult supervision.

Your Choices

You may contact us to request help with your personal information, order information, or customer support records where applicable.

Third-Party Links

Our website may contain links to third-party websites or services. VireLuxe is not responsible for the privacy practices, content, or security of third-party websites.